Petrichor Privacy Policy

At Petrichor Company (“Petrichor,” “we,” “our,” or “us”), we are committed to protecting your personal information and ensuring a safe, transparent experience. This Privacy Policy explains what we collect, how we use it, and the choices available to you when interacting with our website or purchasing our products.

By using our website, you agree to the practices described below.

1. Information We Collect

We only collect information necessary to fulfill your order and provide excellen customer support.

Information You Provide

  • Name

  • Email address

  • Shipping address

  • Billing address

Payment Information:

We do not collect or store your full payment details. All transactions are securely processed by our authorized payment partners, and we never have access to your complete card or payment information.

Information Collected Automatically

When you browse our website, we may collect non-personal information such as:

  • Device and browser type

  • Pages viewed and time spent on the site

  • General location data (city/state, not precise GPS)

This helps us improve performance and user experience.

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and deliver your orders

  • Send order updates or respond to inquiries

  • Improve website functionality and product offerings

  • Send marketing emails if you voluntarily subscribe

  • Prevent fraud and maintain site security

We do not sell or rent your information to anyone.

3. How We Share Information

We may share necessary information with trusted third parties who help us operate our business, such as:

  • Payment processing partners

  • Shipping and fulfillment services

  • Email and communication platforms

These partners only receive the information required to perform their functions and are prohibited from using your data for other purposes.

We may also disclose information if required by law.

4. Cookies

We use cookies and similar technologies to enhance your experience, analyze website usage, and support site performance.

You may disable cookies in your browser settings, though certain features may not function properly.

5. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information. While no online system can guarantee absolute security, we take all reasonable steps to safeguard your data.

6. Your Rights

You may:

  • Access or update your personal information

  • Request deletion of your data (subject to legal or transactional requirements)

  • Unsubscribe from marketing communications at any time

To exercise these rights, contact us at support@petrichorcompany.com.

7. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. If such data is discovered, we will delete it immediately.

8. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with an updated “Last Updated” date.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: support@petrichorcompany.com

Phone: 202-505-2009