Shipping policy

At Petrichor Candles, your happiness is our top priority. We take great care in packaging your items to ensure they arrive in perfect condition. Our shipping costs are calculated at checkout, and we offer various delivery options to cater to your preferences. Should you have any specific shipping requirements, feel free to reach out to our friendly customer support team.

Here are some details about shipping:

Order Cut-off time: Monday to Friday at 5:00 PM ET

USA Shipping Charge and Time:

Delivery Time = Handling time + Transit time

Handling Time: 0-1 business day (Monday to Friday)

Transit Time: 2-5 business days based on the selected shipping method

Shipping Charge:  varies based on the selected shipping method

We will make reasonable efforts to ensure delivery by the carrier within the estimated delivery time from the date of purchase. If an item is delivered, we will inform you immediately and use reasonable efforts to minimize the delay.

Shipping Method:
We mainly use USPS to ship your orders. Your order will be handled in our facilities before being fully completed by the shipping provider.

Tracking:
We offer tracking so you can follow its adventures until it reaches you.

Undeliverable Packages:
Suppose a package cannot be delivered due to incorrect or incomplete shipping information provided by the customer; in that case, the customer will be responsible for additional shipping costs incurred when reshipping the package.

Contact Information:

Email: support@petrichorcompany.com

Phone: (202) 505-2009

Customer Service Hours: Monday to Friday, 8 am to 5 pm ET